Delta lost woman’s dog while she was stuck in airport customs, she says

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Delta lost woman’s dog while she was stuck in airport customs, she says
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More than a week later, airline and local officials are still looking for the missing Chihuahua mix at the world’s busiest airport.

While she spent the night at an airport detention facility, Maia was supposed to stay at a Delta pet facility, an airline agent told her. And they would be reunited before the first flight back home the next day.Two days after returning home without her dog, a Delta agent said Maia broke her carrier in the middle of an active runway on her way to the pet facility the night of Aug. 18, according to Rodriguez.

“Delta teams have been working around-the-clock to locate and reunite this pet with the customer and we remain in touch with the customer to provide updates,” Delta spokesman Morgan Durrant said in an email. “Delta people feel deeply concerned for the customer and the dog and we’re committed to ongoing search efforts, working closely with the City of Atlanta Department of Aviation and other stakeholders.

On the morning of Aug. 19, Rodriguez grew concerned when Delta agents at the gate couldn’t find Maia despite multiple calls. She missed the first flight out and agreed to take the next flight if that meant one more hour for Delta to find Maia, Rodriguez said.

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