Shannon Heroux went viral on TikTok after sharing two videos where she talked about being denied service and the strain of the pandemic.
"I felt it was important that I speak up so people can understand how exhausting it's been during this pandemic," Heroux said.
Heroux noted that this wasn't the first time she's had difficulty completing daily errands during the pandemic. "I remember being at Costco and the kept talking, and I could hear her, but I couldn't understand her. I could hear her talking but the words were not reaching me," Heroux said."I kept saying 'I need to read your lips,' and she wouldn't do anything. It's just been that, kind of constantly.
Shannon Heroux's partner Michael Neumeyer compared using a cochlear implant to listening to an unmixed music recording — it's difficult to filter out different levels of noise, like background conversations and ambient noise, so it is often necessary for Heroux to read lips."We have to train ourselves to understand the words so we can catch them the next time," Heroux said.
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