Andy Hirst worries there could be thousands more customers with the energy supplier who find themselves in the same position.
A dad-of-four was left shocked after British Gas raised his monthly gas bill from £350 to an eye-watering £1,320 a month. Andy Hirst worries there could be thousands more customers with the energy supplier who find themselves in the same position - with no idea that their direct debits could be more than tripled.
"British Gas wants everyone to not be in any debt to it at the end of each year so carries out a review after every six months and then raises the direct debit if it feels you’ll still be in debt by the end of the next six months. Bizarrely, the unbelievably high monthly direct debit British Gas wanted me to pay would have brought in three times what the company itself estimates I'd use a year in gas and electricity.
He said: "On October 28, British Gas emailed me what was described as my March to October Energy Statement so I clicked on it just to see how my energy-saving attempts were doing. I didn't think it was a bill or a warning of an increase to my direct debits … just a statement to show me how things were going.
"I eventually found the section which said you could amend your direct debit online in your own account, but British Gas had already popped the £1,320.04 figure in and you're not allowed to change it for less," he added. "We finally agreed to increase my direct debit to £420 a month – in effect they have now based it on my projected costs for 12 months from now on instead of just the next six months over winter. That’s £5,040 a year, way less than a third of what they were trying to charge me."
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