'I’m a dad-of-four – I had to ration energy over Christmas when my Universal Credit payments were stopped'
than you were expecting or your payments have been hit by unexplained deductions, then you should make a complaint as soon as possible to get the error fixed.You can make a complaint to the DWP if you think a mistake has been made with your payment.
Make sure you have the following details at the ready as you will need to provide them when making your complaint. These are:Which benefit your complaint is aboutThe DWP will investigate your complaint to see if it has made a mistake.In some extreme cases, you may be offered compensation if a mistake has caused you financial hardship or if you've been treated unfairly.
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