It's called 'sadmin'. In the first of a two-part series, we ask: Why is it so difficult?
email rounding up the latestWhen FT columnist Miranda Green lost her father, she expected the grief to be long-lived. What she didn’t expect was that she would still be attempting to settle her father'saffairs nearly a year later with multiple calls to banks, building societies, insurers and utilities.
She tells presenter Claer Barrett about her experience of inconsiderate call handlers and poor processes in the private sector and Claer puts Miranda’s concerns to Eric Leenders, the director of personal finance at UK Finance, the trade body that represents about 300 financial services organisations. What are they doing to address the problem?
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