Listening better is key to collaborating better. Here’s how: - Ask expansive questions - Focus on the listener, not yourself - Engage in self-checks of their own tendencies - Become comfortable with silence
organization values collaboration, and you’ll get a resounding yes. Ask whether the firm’s strategies to increase collaboration have been successful, and you’ll probably receive a different answer.
Daunting as it may sound, some organizations have cracked this code. In studying them I’ve identified six training techniques that enable both leaders and employees to work well together, learn from one another, and overcome the psychological barriers that get in the way of doing both. They all help people connect more fully and consistently.
The self-checks are reinforced by another exercise in which people pair up for multiple rounds of role-playing intended to help participants experience not being heard. One employee is told to describe an issue at work to the other. The listener is instructed to be inattentive during the first round, to parrot the speaker during the second, and to paraphrase the speaker during the third. Employees play both roles in each round.
When team members focus on conveying empathy more than on sharing their opinions, I’ve found, everyone feels more satisfied with the discussion. Showing empathy also makes others more likely to ask you for your point of view. Collaboration proceeds more smoothly.
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