Crackdown on forced prepayment meters ordered by government
Energy suppliers should stop forcing vulnerable households on to prepayment meters, the government has said.
Increasing numbers of people are being left without heat or light when they are unable to afford meter top-ups. He called for the "urgent publication" of energy suppliers' recent investigation into vulnerable customers, and the release of data on applications suppliers had made to forcibly install meters.
Ms Ridson, from Hampshire, had been in hospital recovering from a fall when her energy firm forced the switch to a prepayment account - even though her daughter-in-law warned her supplier that Audrey would struggle to top up her meter.Audrey Risdon said her situation was not resolved until Citizens Advice became involved
He added: "I am deeply concerned to see reports of customers being switched to prepayment meters against their will, with some disconnected from supply - and quite literally left in the dark."
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