About 215,000 accounts — nearly a quarter of all CPS customers — are at least 30 days...
“Everything else CPS does depends on being on firm financial footing. We the trustees must protect the organization’s financial status,” said Steen, a lawyer and former Texas secretary of state. “So, with all due respect, I intend to keep harping on these matters.”Roots in the pandemic
The late bills have continued to stack up despite CPS directing $20 million it was granted by the American Rescue Plan Act to pay off some delinquent accounts this fall. “We’re increasing our collection as well as disconnection activities,” said DeAnna Hardwick, vice president of customer strategy. “If a customer is out of power, we will make sure we can connect them with a payment plan, help them make a payment to get turned back on.”
As a result of higher costs and unpaid bills, the utility’s cash reserves are dwindling. CPS is spendingfor operating expenses, but it budgeted to spend less than $5 million daily, CFO Cory Kuchinsky said. Two of the three major rating agencies recently raised some concerns over CPS’ growing delinquent accounts.
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