The report found, among other issues, “serious concerns with the management of the service and the safe delivery of care.'
Wirral Council has suspended services at a home caring for people with dementia after it was slammed in a recent inspection.
The CQC said records of people’s consent were not always recorded in line with guidelines under the Mental Capacity Act and “the environment had not been adapted to meet the needs of people living with dementia.” Inconsistencies were also found in consent records about specific decisions and “records in relation to people's day to day care were poor” with some “impossible to read due to the quality of the handwriting.”
There was also no bath within the home and the walls had mainly been painted white “making it difficult for people to navigate independently.” Audits carried by Riding Care Services did not highlight issues spotted by the CQC. Concerns were raised to the CQC about a lack of staffing and there was no analysis tool to help Ryding Care Services establish how many staff needed to be on shift. However people did not have to wait long for support during the inspection.
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