A damning report said Shropshire Council did not understand its duties towards homeless people.
The Local Government and Social Care Ombudsman found that Shropshire Council did not understand its responsibilities towards him.
The Local Government and Social Care Ombudsman investigated case after he had been through the council’s complaints process. “Where a council has a duty to provide accommodation it should make a written offer, specifying an actual place of accommodation. Sending a letter which simply accepts it owes a duty is not enough – it should then go on to make an offer of accommodation.
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