Artificial intelligence could be the best thing — or the very worst — for those who are lonely. And while chatbots and other AI-powered devices can provide what feels like friendship — or even romance — experts warn that they could make warm human exchanges even harder to find or nurture.
Human-AI relationships are not real. What is real is the risk that AI will make it easier to withdraw from human companionship, which is rife with complexity, complications and rewards, experts say.
When Lisa Bahar, a licensed psychotherapist from Newport Beach, California, attended the 2023 Milken Institute Global Conference, which focuses on leadership and influencing positive change, the positives and pitfalls of artificial intelligence were big topics of conversation, she said. Already, AI technology categorized as socially assistive robots interacts with people using "emotional" responses, including emotional attachment and companionship, among others.
While they found AI-human friendships have similarities with human-to-human friendships, they also noted that the artificial friendships with chatbots "alters the notion of friendship in multiple ways, such as allowing for a more personalized friendship tailored to the user's needs." And since there's no eye contact, facial reaction, vocal tone or body language, the ability to interpret those can be lost since those skills require frequent practice, said Dugan.
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