NEW: Colorado consumers filed 17,941 complaints and inquiries last year, a 28% increase from the number filed in 2021.
Consumer complaints in the state soared last year, with problems related to retail sales practices, home repairs and professional services dominating while unemployment insurance and other pandemic-related frauds faded from the scene, according to anConsumers filed 17,941 complaints and inquiries with the Consumer Protection Section in the Colorado Department of Law, which represents a 28% increase fromAbout one in 11 complaints or 1,676 centered on questionable retail practices such as...
“We often preach the mantra – constant vigilance. It is harder than ever to be a consumer, there are so many ways you can be scammed. So many businesses are looking for ways to put the onus on you, to leave you in the lurch if you don’t advocate for yourself,” Weiser said during a news call for National Consumer Protection Week.
Unemployment insurance-related fraud, No. 2 on the 2021 list and a huge headache for thousands of people in the state, didn’t register last year, due in part to federal unemployment benefits ending and the Colorado Department of Labor tightening identity verification procedures. But other forms of identity fraud remain a bane.
Health care and medical services crossed into the bottom of the top 10 last year with 485 complaints, drawing the attention of consumer advocates. For reasons that aren’t entirely clear, debt collectors have become much more aggressive in collecting medical debts, including on bills that aren’t legitimate or are being contested, Weiser said.
“I don’t know quite why it has risen so much, but it is now in the Top 10 and on our radar screen,” Weiser said.
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