This woman said a locksmith surprised her with hundreds of dollars in charges and refused to return her driver’s license unless she paid up. Columnist davidlaz investigates:
and managed to connect with Atinger. He confirmed that he runs both ASAP and 24/7 Locksmith. I explained that I was calling from the Los Angeles Times to follow up on Peiris’ experience.
“I have $60 million in my bank account and you are a small piece of excrement,” he said. He didn’t actually say “excrement.” He used a different word. Deci said the agency received 85 complaints about locksmiths in the most recent fiscal year. The majority — more than 60% of the total — involved allegations of unlicensed activity.
“Consumers should get a quote beforehand,” Deci said. “But bear in mind, there are thousands of different types of locks and thousands of different solutions to a lock-out situation. A consumer may initially get a best-case-scenario quote, but end up with a worst-case-scenario price tag.”What happened to Peiris may have been just a misunderstanding, although the sequence of events she related to me sounds troublesome, particularly that bit about the guy not giving back her driver’s license.
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