Tech companies have been making it harder and harder for consumers to fix their own devices, writes columnist bcmerchant “It’s by design that they make it feel hard. Which is precisely why California lawmakers should turn the trend around.”
For years now, tech companies and manufacturers have been making it harder and harder for consumers to undertake the simple act of fixing their own stuff. They withhold crucial parts and repair manuals, and even install software locks that make it so that only authorized retailers — and the manufacturers themselves — can carry out repairs. At a premium, of course.
This would be a huge deal — right to repair is making its way through statehouses across the nation; last year, New York passed the first major law of its kind, and earlier this year, Colorado passed a similar law for farm equipment .Artists, journalists and screenwriters are leading the fight against employers who would seek to replace them with the products of ChatGPT and other generative AI software.
This is probably because it just makes sense: You paid money for a thing, you own it. The company that sold it to you should not have any right toif it breaks down. That company should in fact make it easier to fix the thing it sold you, not harder.
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