VA's Cerner EHR platform fails to deliver medications to veterans
While witnesses for the VA and Oracle alike copped to some level of responsibility for the snafu, the most damning evidence came from testimony provided by the US Government Accountability Office's Carol Harris, director of IT and cybersecurity, who came armed with aAccording to Harris' numbers, Cerner users scored it far below the expected average of 68 out of 100 points for user satisfaction.
Others said clinicians were volunteering their time to speed things along, as most tasks in the new system took 10 to 15 percent more time to complete. One facility told the GAO it had to increase pharmacy staff from 15 to 60 to handle the rising workload dropped on them by Cerner. Despite all those problems, Harris' report claims that the"VA has not conducted an operational assessment and, as of January 2023, did not plan to do so."
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