Tech support is supposed to help protect your computer, but a Centennial man said his computer was hacked — and he lost hundreds of dollars — during a service session with Best Buy's Geek Squad. via jaclynreporting
John is so careful about protecting his identity that he asked Contact Denver7 not to use his last name. It's also why for many years, he splurged for a Best Buy Total Tech/Geek Squad membership.But when John signed in to have his computer serviced last September, he said he received a phone call from a supposed Geek Squad tech in the middle of a remote access session.
John was not so lucky on his U.S. Bank account, where $500 disappeared via a Zelle transfer he didn't make. While it's still not clear if the real Geek Squad was involved at the beginning, Hernandez said it's possible the computer had already been compromised and hackers were just waiting for the right moment.
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