'We're seeing a devastating impact on people's lives.'
The care staffing crisis means "even more pressure on even more families who are propping up a chronic shortage of services", according to Helen Walker, chief executive of Carers UK.
But since one of the day carers got a better paid job five months ago, the family has been unable to find a replacement. "Past days we used to be able to take all of that work on and currently we can't," she says, estimating that they turn down 80% of new requests, whereas in the past they accepted almost all of them.The problem is low pay, but Caremark cannot put up wages and stay in business, says Michelle "because we don't get enough money from the council", and council budgets are in turn limited by what they receive from central government.
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