ChatGPT often answered routine questions on Reddit with more accuracy and empathy than busy human doctors
Do I need to see a doctor after hitting my head on a metal bar while running?led by researchers at UC San Diego explores how artificial intelligence compares to human expertise in the workaday task of dashing off quick responses to routine medical questions.
“Chatbot responses were rated significantly more empathetic than physician responses,” the paper states.John W. Ayers, the UCSD computational epidemiologist who led the data collection and analysis process, said that he believes artificial intelligence will be a game changer for medicine in its ability to lighten workloads while simultaneously improving quality for patients.
Since questions and answers are all made in public for anyone on the Internet to read, feeding them to ChatGPT required no particular data wizardry. ChatGPT starts out less clinically with: “It’s natural to be concerned if you have ingested a foreign object, but in this case, it’s highly unlikely that the toothpick you swallowed will cause you any serious harm.”The head injury question about hitting a metal bar on a run shows that chatbots simply have time to be more complete.
And, here again, the chatbot is able to throw in a little additional care that the doctor was presumably too busy to type out. “I get patient emails every day and they’re asking questions almost exactly like this,” Smith said. “And I spend about an hour a day — others spend more — going through emails and answering them as quickly as possible, you know, making an appointment, here’s your prescription, that’s just a hangnail or you need to go to the emergency room.
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