Technology firms are scrambling to add new features but will video calls improve.
On the other hand, video calls have sometimes made employees feel uncomfortable, especially those who are new to the company.
Artificial intelligence tools in the software monitor people's faces and body language while they are on the call. The aim is to automatically alert the current speaker to gestures such as a raised hand .The system can also quantify the "airtime" used by each participant, revealing who is dominating and who is hanging back, for instance. And speakers will even receive information about how engaged their audience is.
Emotion-detecting AI though is a controversial field because some previous systems have proved inaccurate, for example, orMr Green's fellow co-founder and chief technology officer Andrew Rabinovich acknowledges that building emotion-detecting AI is difficult but he argues that using multiple data sources - what people are typing as well as their facial expressions, for instance - can improve the overall accuracy of the system.
Another firm planning to launch emotion-detecting technology for meetings is Docket, which offers a range of tools to help workers plan agendas and take notes during video meetings.Video software that can detect user emotions is the future says Heather Hansson from Docket Gather Town allows colleagues to spend time with one another "like you would in real life". In this case, that means socialising in a 2-D game world where your avatar can walk around and choose to meet specific colleagues - simultaneously via video chat - in small groups, rather than getting lumped in with everyone at once.
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