Preston was the Cumberland Building Society's first branch, opening in 1973 and although it’s seen many changes, a customer and community-focused ethos - and kindness - is still at the heart of what it does.
“We have really good digital services, but there are times when customers want to speak to a person. It could be where they need some help and support, so being able to talk through something with a real person is really important.
“And you build relationships with customers from when they've opened their first accounts with us, and their children have too. And now we’re seeing grandchildren coming to open accounts.” As well as being there for its customers, the team also gets involved in supporting their community through volunteering days and by making donations to local good causes.
“We don't exist without our customers, and they’re really passionate about the areas they live in,” James explains. “So we’ve provided Christmas hampers for school raffles, made donations to a children’s hospice and collected toys to be given to children who might be missing out.
Brasil Últimas Notícias, Brasil Manchetes
Similar News:Você também pode ler notícias semelhantes a esta que coletamos de outras fontes de notícias.
Talk to explore the pain of Windrush for Preston’s Caribbean communityA Preston Historical Society talk will tell the stories of the city's Caribbean community. The community, which has lived in Preston for over 70 years,
Consulte Mais informação »
Preston ranked as the cheapest place to be a student as UCLan campus returns to lifeA student arriving on the UCLan campus during Welcome Weekend Pic: UCLan As thousands of students return to Preston and its university campus they are study
Consulte Mais informação »
Carlos Corberan may have sent Preston North End a West Brom hintThe Baggies boss is hoping to do what no Championship manager has done this season - take three points away from Deepdale
Consulte Mais informação »
Today's traffic, travel and news updates for the city of PrestonFollow for all the latest information
Consulte Mais informação »
Examining the case for free parking in PrestonAvenham Car Park Pic: Preston City Council Parking - and whether it should be free - is a topic that is often discussed in the Blog Preston comments. We
Consulte Mais informação »
Bot that ‘sounds like a human’ poised to answer more Preston City Council phonecallsCallers to some of Preston City Council’s busiest departments could find themselves being helped by a robot - if their enquiries are not too complicated.
Consulte Mais informação »