Fans will have a month to request their money back. Information on rescheduled shows is expected to be announced in the coming days, a Phillies spokesperson said.
Soon, however, ticketholders will be able to get refunds by going to“We are hopeful to have a new date in the next couple of days and once that new date is announced everyone will have a 30-day window to fill out a refund request form and get a refund,” Phillies spokesperson Deb Rinaldi said Tuesday in an email. “Obviously all existing tickets are good for the new show if they choose to hold onto them.
Springsteen’s camp had yet to announce rescheduled dates as of Tuesday. Given the Phillies’ schedule,, leaving consumers in limbo. A Springsteen tour spokesperson did not return a request for comment. The law in Pennsylvania doesn’t address what rights ticket holders have in the event of a concert postponement, as opposed to a cancellation, consumer experts said, leaving the policies of sellers and the decisions of individual event organizers to dictate what options fans have.
In general, “there are not a lot of clear rights on this,” said Teresa Murray, consumer watchdog with the U.S. Public Interest Research Group. The lack of transparency gives consumers reason to be anxious. “If they reschedule it for next July and it’s the same weekend your sister is getting married, then that’s a problem and you can’t go.”
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