Industry insiders reveal what skills, tactics and strategies are needed to navigate this tumultuous time.
As the coronavirus outbreak continues to disrupt global business, c-level executives are having their mettle tested as they are forced into a crisis management mode, which changes day-to-day and requires a different set of skills.
“Focus on customers and listen to them as much as you can,” she told WWD. “Find a way to have a complete understanding of their most essential needs and execute quickly. They need you more than ever before.” “We’ve also quickly pivoted and reevaluated our meeting cadences and how we communicate, including instituting new workstreams comprised of team members at all levels to move us through these uncertain times and also created new team touchpoints to solve for both operational necessities and help advance our team culture,” Hufnagel told WWD.
Crisis management in the current climate is further challenged by the demands of remote working conditions. Shutterstock / GaudiLab
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