AP EXCLUSIVE: Is that banana starting to bruise? Walmart uses thousands of cameras to track what's going on in stores real time. By ADInnocenzio.
A customer shops for bananas at a Walmart Neighborhood Market, Wednesday, April 24, 2019, in Levittown, N.Y. High resolution cameras suspended from the ceiling point to the table of bananas and determine from the color of the bananas how ripe they are. When a banana starts to bruise, that would send an alert to an associate to replenish.
Welcome to Walmart’s Intelligent Retail Lab — the retail giant’s biggest attempt to digitize the physical store. That’s put more pressure on Walmart and other traditional retailers like Kroger and Albertson’s to pour money into technology in their physical stores. At the same time, they’re trying to keep food prices down and manage expenses. Amazon has been rolling out cashier-less Amazon Go stores, which has shelf sensors that track the 1,000 products on its shelves.
“We really like to think of this store as an artificial intelligence factory, a place where we are building these products, experiences, where we are testing and learning,” said Mike Hanrahan, CEO of Walmart’s Intelligent Retail Lab and co-founder of Jet.com, purchased by Walmart three years ago. “If we know in real time everything that’s happening in the store from an inventory and in stock perspective, that really helps us rethink about how we can potentially manage the store.
“Machine learning fundamentally finds and matches patterns,” says Steven M. Bellovin, professor of computer science at Columbia University and an expert on privacy, who hasn’t seen the new Walmart AI Lab. But he says companies run into trouble where it starts to match the behavior to a specific customer.
The retail lab is the third project from Walmart’s new incubation arm, created after the Jet.com acquisition as a way for the discounter to shape the future of retail.
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