Angry customers say builder should be prosecuted over unfinished work

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Angry customers say builder should be prosecuted over unfinished work
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  • 📰 BBCWestScot
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Customers say they feel ripped off after paying for building projects that were not completed.

Customers of an Ayrshire trader say they feel ripped off after paying tens of thousands for building works that were not completed.

The 46-year-old can see the frost on his breath when he wakes up on a mattress on the floor of his unfinished loft conversion in Bridge of Weir, Renfrewshire.Mr Jardine had been living in Japan, but returned to Scotland to raise his two children and wanted to convert the loft in his house to create more room for his family.

It was less than other builders had quoted, but within Mr Jardine's budget, so a contract was signed and work began in July 2022. In total Mr Jardine paid £31,500. A separate tradesman estimated the value of the work completed by Mr McMaster amounted to only £16,000. Together they paid at least £220,000 to Mr McMaster and his companies, but the work is still largely unfinished. They believe they are tens of thousands of pounds out of pocket."Initially he seemed quite plausible and things did seem to be moving," he said.

Despite not having an official contract drawn up with Mr McMaster, he said his solicitor said the texts and messages they exchanged would be enough for him to have a case.However, he advised Mr Keenan that it would likely take years and even if he won he would likely never see any money.

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