Analysis: Chinese woman’s tearful protest on Mercedes hood goes viral — and gets results
And now video of the woman, called by the alias of Wang Qian in Chinese media, has gone viral.
The dealership said it would change the engine but could not give her a refund or a replacement vehicle, and she was unsatisfied with that remedy, prompting her to take extreme measures. It didn’t seem to matter that the woman was buying a luxury car that very few of her 1.4 billion compatriots could even dream of buying. In fact, they saw her as the victim of a rich and powerful bully — the car dealer.
“I feel that the female Mercedes-Benz owner must have been on her university debate team,” wrote Weibo user Zhanjieshaonian. “The logic, the expression is so clear and complete.” Another user, -WHR-, added: “After watching the video of the whole process of the female Mercedes-Benz owner safeguarding her rights, I have only one feeling: courage is very important, and logic and expression are more important, If it was me, I’d be trapped.
— Anna Fifield April 17, 2019 And people going to the car show told the Paper, an online news outlet, that after-sale service is important, so the incident would have a negative impact on the brand.
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