As passengers came out of pandemic restrictions and pent-up demand to travel in 2022, airline on-time arrival rates still lagged 2019 levels at most of the country’s major carriers.
American Airlines, Delta Airlines and Frontier Airlines aircraft are seen on the ramp and taxiways at Dallas/Fort Worth International Airport on Sunday, March 13, 2022.
“All airlines strive for punctuality and we are gonna have some challenges throughout the rest of this year, I suspect, because of the resources that are available to us and the pressure that may put on the whole airline operations,” Grant said. “If these numbers were to improve for 2023, I think that would be a really positive development, but it’s gonna be a tough ask for anyone to do that.”U.S. carriers are flying more than the rest of the world, he said, but punctuality has suffered.
Grant said that Delta’s on-time performance was consistently high throughout the years, compared with American and United, which had periods of ups and downs. “To be clear, we know none of this was easy,” Seymour’s letter said. “It was all-hands-on-deck for 18 straight days, a continuous battle to deliver for our customers who were counting on us. On behalf of our leadership team, I’ll simply say, thank you.”
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