American Airlines changes family's flight to another country without consent, asks them to pay $30K, passenger says
The airline said one of the brakes on the plane overheated. No passengers were injured.
The airline ultimately found a flight leaving a day later from Barbados and asked him to pay thousands in fees, he said. Taussig said he refused to pay the fees, but was forced to book a private charter flight to get his family to Barbados. "We researched a private charter to get us to a third country, Barbados, where American Airlines might be able to get us out the next day from our original departure day, where they then told us that it would be $3,000 in change fees to make that happen. And [American told us] we should be so lucky because this whole situation was putting the company out $3,000, even though they originally bumped us for an overbooking situation.
In a statement to ABC News, American Airlines said:"We are concerned by the experience our customer is reporting. A member of our team has reached out to discuss their travel." "In this situation, there was obviously a significant change by the airline and the person could get an involuntary refund. And if they could construe it as being bumped, which is a little unclear, then they would also be entitled to bump in compensation. Now, in the United States, that means if it's one to four hours, you get 200% of the one-way fare up to $775.
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