The airline responded after one of its employees reportedly called a New Jersey man a 'killer' during a baggage dispute partially caught on video.
American Airlines has responded after one of its employees reportedly called a New Jersey man a"killer" during a baggage dispute partially caught on video,Theresia Tirado and her husband, Michael, were trying to reclaim a lost bag after their flight was redirected to Memphis International Airport.
"You're a cop. That means you're a killer,” Theresia claims the agent said, which is when Michael started recording. According to public records, Michael is a state correctional officer. "He might kill me because he's a police officer who called me useless," the agent is heard saying in the video,In a statement, American said the airline had reached out to the Tirado family.
“What we see in the video is extremely concerning: In our culture, every interaction with a customer or team member should be grounded in respect. That’s not what we saw here,” the statement said. The airline declined to comment on discipline of the employee; however, Theresia told WREG that the airline assured her Thursday that the employee was undergoing customer service training.
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