Minutes after sitting down, a gate agent informed the Adlers there was an emergency and asked them to deplane, according to the lawsuit. After, they were told it was due to body odor and at the instruction of the pilot.
“Our team members took care of the family and provided hotel accommodations and meals, and rebooked them on a flight to Detroit the next morning,” the statement said. “None of the decisions made by our team in handling this sensitive situation were based on the Adler’s religion.”
Adler asked a stewardess for headphones when he boarded plane, explaining the last plane he was on said he could ask, according to the lawsuit. The Thursday statement from the airline said passengers and crew members were complaining about Mr. Adler.“Plaintiffs were distraught and even though embarrassing, approached persons in the same area of the boarding gate asking them if they could detect unpleasant body odor from any of the Adler family and each and every person answered in the negative,” the lawsuit states.
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