Lengthy ambulance handover delays are still increasing the risk to patients despite staff working hard 'under sustained pressure'.
Staff at West Midlands Ambulance Service continue to work hard "under sustained pressure" but lengthy ambulance handover delays are still increasing the risk to patients, an inspection has found.A report has outlined the challenges facing the West Midlands Ambulance Service
They found infection prevention was good and workers were ensuring equipment and personal hygiene were of a high standard, whilst communication was good as well. “However, inspectors found response times and handover targets weren't being met. The delays in handing people over at hospitals meant that ambulances and crews couldn’t be made available to attend other calls. These lengthy delays at hospitals increased risk to people, particularly those that had been lying on trolleys or stretchers in ambulances for long periods of time.
The CQC did not re-rate the service during its focused inspection on November 21, 22 and 23, and therefore it remains Outstanding overall.
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