Amazon's network devices got overloaded on Tuesday, the company said, resulting in issues that lasted for hours.
Popular websites and heavily used services were knocked offline, including Disney+, Netflix and Ticketmaster. Roomba vacuums, Amazon's Ring security cameras and other internet-connected devices like smart cat litter boxes and app-connected ceiling fans were also taken down by the outage.
Amazon's own retail operations were brought to a standstill in some pockets of the U.S. Internal apps used by Amazon's warehouse and delivery workforce rely on AWS, so for most of Tuesday employees were unable to scan packages or access delivery routes. Third-party sellers also couldn't access a site used to manage customer orders.
During the outage, AWS tried to keep customers aware of what was happening, but the cloud ran into trouble updating its"As the impact to services during this event all stemmed from a single root cause, we opted to provide updates via a global banner on the Service Health Dashboard, which we have since learned makes it difficult for some customers to find information about this issue," AWS said.AWS said it's now taking action to address both of those issues.
"We expect to release a new version of our Service Health Dashboard early next year that will make it easier to understand service impact and a new support system architecture that actively runs across multiple AWS regions to ensure we do not have delays in communicating with customers," AWS said.In 2017, an outage that hit the popular AWS S3 storage service prevented engineers from showing the right color to indicate uptime on the Service Health Dashboard.
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