Amazon has agreed to pay more than $30 million to settle two federal lawsuits alleging that the tech giant violated users' privacy - including that of children - through its Alexa voice assistant and its Ring doorbell cameras.
The twin settlements Wednesday with the Federal Trade Commission highlight claims that Amazon retained Ring videos and Alexa voice recordings, along with related geolocation information, for years - in some cases without consent and despite requests by consumers for the data to be deleted.
Amazon acquired Ring in 2018, paving the way for the e-commerce giant to get into the home security business. In addition to video doorbells, Ring makes indoor and outdoor security cameras as well as alarm systems. The complaint against Ring also recounts numerous alleged instances of hacked cameras allowing malicious actors to speak to victims, causing distress. Many of these attacks allegedly occurred through successful guessing of user passwords, reflecting failures by Amazon to require strong password protections, according to the complaint.
In its statement, Amazon said: "Ring promptly addressed the issues at hand on its own years ago, well before the FTC began its inquiry." In a complaint, the FTC alleged that Amazon violated a children's privacy law known as COPPA, which restricts the collection of personal information from children under 13 without a parent's consent.
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