Though it hasn’t launched a chatbot of its own, the company says its customers plan to use generative AI in lots of new ways, like automating call centers
SAN FRANCISCO — Tech giant Amazon has been conspicuously absent from the mounting AI wars in Silicon Valley, despite its years-long development of voice assistant Alexa and investment in cloud computing and machine learning.But at a recent all-hands meeting for cloud computing employees, executives assured staffers that the company hasn't fallen behind.
When generative AI exploded onto the scene with the launch of ChatGPT in November, it was the formerly nonprofit research group OpenAI that won laurels. Tech giants Google and Microsoft scrambled to catch up, launching chatbot products Bard and Bing, respectively, not long after.But Amazon was nowhere in the mix, despite operating a massive cloud computing business, having the most employees and a market valuation of more than a trillion dollars.
Recently, a select group of venture capitalists and AI company founders gathered at the Cerebral Valley AI conference, where Amazon appeared to be noticeably absent. Some attendees said it seemed like the tech giant had fallen behind its peers in the AI race.Chatbots are just “one example of an application of these kind of models,” Sivasubramanian said.
Not every employee seemed convinced. One AWS staffer who commented on the all-hands video said Amazon is “not even close to the user being able to use any AWS service the way people can with ChatGPT.”
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