After Politico published a story about Ring handing police footage from inside a man's house, a customer service agent told a user that the story was a 'hoax' perpetrated by Ring's competitors. Amazon says it was just a misunderstanding.
“Always remember that your privacy is a priority,” the company representative said in an email responding to the user’s question about the article. “It was indeed a ‘Hoax’ for Ring company [sic] provided by our competitors.”detailed how Ring handed police a full day’s worth of videos captured by a man’s Ring cameras against his will, including footage of the inside of his house.
“I can confirm this was a misunderstanding on the part of the customer support agent, and does not reflect Ring’s position,” said Emma Daniels. “We will ensure the agent receives the appropriate coaching.”Ring has a long and troubled history of cozying up with law enforcement, even when doing so contravenes users’ privacy concerns.
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