Amazon says its mission is to be the most customer-centric company on the planet. But for years, the retail giant has handled your data a whole lot less carefully than it handles your packages. (From 2021)
As bad as it was, AMZReview wasn't the only problem the company discovered that May. At almost exactly the same time, Amazon's security division learned that several Amazon accounts belonging to employees in China had been used to bypass controls in the company's customer service platform.
When Jeff Carter—the new security chief who didn't have security experience—was ready to submit his first quarterly six-pager to senior execs in July 2018, he started by capturing the still-bedraggled state of the security division. “Through various management transitions, there has been a breakdown in trust amongst teams within the InfoSec organization, which has impacted teamwork, morale, productivity and retention,” he wrote in the memo.
“The color was draining from people's faces,” says one person involved in the meetings. “It was a fucking shit storm.”
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