'Jackson’s case would suggest a spurious accusation of racism against a doorbell by a distracted delivery driver is sufficient for a company to disrupt your life seriously.' -Daniel Nuccio
the actions it took against Jackson while the company was investigating the accusation against his doorbell were a matter of ensuring the safety of Amazon’s drivers.
However, Jackson has questioned why someone’s entire smart home system should be rendered unusable due to a single accusation by a delivery driver.Since reports of the incident initially circulated, Jackson hasthat he had systems in place that allowed him to continue to interact with his smart home.
Subsequently, incidents such as this should raise questions of what this permission is predicated on and under what circumstances it might be revoked. Looking forward, one wonders whether this will be looked back on as an isolated incident or a harbinger of a future norm whereby customers will regularly be locked out of any number of smart devices for reasons ranging from trivial misunderstandings to heated disputes with customer service reps.
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