For years Amazon Web Services employees have relied on an in-house tool, Amazon Chime, for video calls. Employees can now use Slack, which is more popular.
Amazon employees have been able to use an in-house video-calling tool called Chime, which the company also offers to its customers.Garman admitted that AWS has not invested enough to make sure Chime's user experience is competitive with other services for online video meetings.
"Increasingly I see customers wanting to use best-of-breed products that work together. They don't have to use a single monolithic stack," Garman said. But while the Chime user experience may be lacking, Slack is embracing the underlying infrastructure Amazon built to power it.
Slack intends to enable video calling on mobile devices and add transcriptions of calls that can automatically be dropped into Slack text conversations for people to read, Armstrong said.
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