Items such as cameras and mobile phones have been replaced with toys and condoms before delivery.
Amazon has launched a full investigation after the BBC revealed that some high-value orders had been switched for cheaper products before delivery.Some victims were denied refunds until the BBC put their complaints to Amazon.
It said it was "working tirelessly" to make changes to processes so it could improve customer experiences. More than 40 people got in touch with the BBC in response to the story of a Salisbury man whose £1,400 camera and lensHeather: Graphics card, got face masksOne customer was Annabell Kesby, from Leeds, who ordered a Google smart watch for £380 in March."I called Amazon to complain and they sent me an email saying that I had made a large number of refund requests so they were investigating my account.
Mx Kesby who has autism, said they suffered several panic attacks and sleepless nights, after they were told they would not be getting a refund.Sumit Malhotra, from London, received a pack of balloons and stickers after she ordered a £2,000 MacBook Pro computer from Amazon in February."I really freaked out when I saw the balloons," she said.Ms Malhotra contacted the Metropolitan Police and was given a crime reference number.
She was told by Amazon she needed to wait until its own investigation was complete before she could be refunded.
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