The airline announced new changes intended to streamline how passengers navigate the airport lobby. But convenience comes at a price.
For one, Alaska Airlines has proclaimed there will be no more check-in kiosks. Instead, customers will have to check in prior to arriving at the airport on their phones, personal computers, or with a gate agent in person. iPads that print bag tags will supplant kiosks. This transition will be complete at most Alaska Airlines airport locations by the end of 2023.
A video embedded in the news release includes a brief animation demonstrating one of the scanners in action, as shown in the GIF above. A digital red line is pictured sweeping back and forth across a cartoon person’s face.
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