NEW YORK — (NEW YORK) -- Air travel complaints were up nearly 35% in June compared to the month before, according to a report from the Department of Transportation released Friday. Nearly one-third of those complaints were about airline cancellations, delays and other schedule changes.
DOT data shows that 583,584 flights were operated in June, which is down about 1% from flights operated during May. Airlines reported that 73.5% of scheduled flights were on time in June of 2022, which is actually higher than the pre-pandemic on-time data which was 73.3% in June of 2019.
Hawaiian Airlines had the lowest rate of canceled flights, with only .1% of flights canceled. Alaska Airlines and Frontier Airlines also had a low rate of cancellations, with .7% and 1.1% canceled respectively. About a quarter of the complaints regarded refunds from airlines. DOT said that their office has investigated 10 airlines for failing to refund"extreme delays," and hints that there are ongoing investigations into more airlines.
The report added,"The Office is also actively investigating the refund practices of additional airlines flying to, from, or within the United States."
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