In some countries, AI is already being used to improve people’s interaction with the state.
evolving rapidly, with projects like OpenAI’s DALL-E 2, Google’s MINERVA, and DeepMind’s Gato all pushing new technological boundaries. Until now, national governments have been slow to adopt this cutting-edge technology. In 2023, however, the opportunities to provide effective, targeted, and affordable services to citizens will prompt them to finally embrace AI, making government more transparent, accessible and effective.
In Finland, a similar platform called AuroraAI was announced in 2018. It is part of a broader effort to provide Finns a personalized and autonomous service that helps them navigate various life stages, whether that be the birth of a child, marriage, or elderly care. This platform not only helps citizens interact with government departments, but also offers a proactive, concierge-like medical service that helps them renew prescriptions or even notifies them of new health risks.
Done right—and with the proper privacy protections in place—such projects can generate a trove of data that is itself a competitive asset, helping research and innovation to flourish. Just consider the UK Biobank, one of the most important government-led biomedical initiatives worldwide. This project has produced a public database with genetic information of more than half a million people.
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