Historically, manufacturers of these chairs do not provide customers or independent repair shops with the parts, tools, software or paperwork needed to perform any repair services.
DENVER, Colorado — For more than 30 years Bruce Goguen has been wheelchair-bound and that chair has become a more prominent lifeline over the years, as multiple sclerosis has continued to take away his mobility.
As life has shown them how difficult it is to get Goguen's wheelchair repaired, they knew they needed to push for more permanent change. The only way to get a problem fixed, is to go through them, and it can take weeks or months. The companies that predominantly control the multibillion-dollar power-wheelchair industry are owned by private equity firms. Those wheelchair suppliers have contracts with health insurance plans and restrict access to repair materials. Disability advocates say companies often wait until Medicare or insurance companies approve repair claims before ordering necessary parts, which aren't always kept on hand.
"And the right to repair doesn't mean anything if a manufacturer in Ohio or wherever they are isn't producing parts," Bolduc said.
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