A day in the life of an H&R Block tax pro, who works 11-hour days during tax season via CNBCMakeIt
The tax deadline, April 15, is fast approaching. For most of us, that means added stress and one more item to cross off of our to-do lists. But what's crunch time like for the people on the other side — the ones preparing our taxes?
Most client meetings happen in the afternoon or after the work day, Matthews tells me. That's why his day, which typically ends around 8 p.m., skews later.The morning is quiet. While Matthews goes through his inbox and manages the schedule for his offices, he tells me a bit about how he got to where he is now. His mom, also a tax professional for H&R Block, suggested he pick up hours at the company during his senior year of college to make some extra money.
While most tax pros see six to eight clients per day, Matthews sees two to three, and sometimes none:"Some days, I need to focus on running the office. I love helping clients, but managing my team takes time, too." Today, he's slated to see three, two of whom were past clients.The pace of the office shifts around 12:30 p.m. There's more of a buzz: The phones are ringing, employees are stopping by Matthews' desk with questions and clients are coming in and out.
Her tax situation is more complex, so it takes longer. Plus, we chat a lot: about grandchildren, college applications and politics. We even realize we have a mutual friend! It's around this time when I start to realize how exhausting a job that requires people skills can be. I'm used to sitting in front of a computer and writing all day, with 15 to 30 minutes interviews sprinkled throughout the afternoon.
"Taxes are like DNA," Matthews tells me."Everyone is different. There's no one that has exactly the same story."
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