'That day, if the Uber driver had done his job right we would have seen the red flag, because I always knew where my daughter was.'
Florida Family Wants Uber To Change Company Policy After Their 12-Year-Old Takes Service To Her Suicide LocationA Florida family is calling for Uber to enact changes to company policy after their 12-year-old daughter allegedly used the ride-share service to order a ride and be driven to the parking garage where she jumped to her death.
"That day if the Uber driver had done his job right we would have seen the red flag, because I always knew where my daughter was," Chen said,Uber's company policy requires that an adult must accompany anyone under 18 who uses the service. If a driver suspects a rider is under 18, they are supposed to request that the individual show identification in order to check their date of birth.
"The Uber driver, who did not follow the policy at all, did not ask any question about her age, did not question why she was by herself, did not question the drop-off destination which is downtown on a corner of the street. There is no school there. And she had a backpack," Chen said."She was a child, 12 years old. Her brain, her mind was not developed 100 percent," Chen said.
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