A union representing housekeeping workers at city casinos says four resorts are not complying with a COVID-related requirement that hotel rooms be cleaned daily.
-related requirement that hotel rooms be cleaned daily, and called Wednesday for the state to intervene.
The community affairs department said it is responsible for enforcing the daily cleaning requirement, and has the authority to conduct inspections stemming from complaints it receives. It declined further comment, noting it had just received the union’s complaint. Teresa Lopez, a housekeeper at Caesars, said the added workload of cleaning dirtier rooms where trash has accumulated for several days is taking a toll on her health.
The phenomenon is not limited to Atlantic City. Hospitality industry leaders say the combination of a shortage of housekeeping workers, and the reluctance of some guests to allow hotel workers into their rooms during their stay, has led to theThree of the four casinos listed in the union’s complaint are owned by Caesars Entertainment, which is the focus of the union’s bargaining efforts, along with MGM Resorts International, which owns the Borgata, which was not accused of inadequate cleaning.
“We advise hotel guests on available and on-demand housekeeping services at check-in,” he said. “Any time a guest requests housekeeping services, we absolutely honor that request.”
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